Refund policy

At Rags Only, we want you to love what you find.
If something’s not quite right, we’ve got you covered.

Returns

You can return your item within 14 days of receiving it for a full refund.
Buyers are responsible for return shipping costs unless:

  • The item arrives faulty, damaged, or not as described

  • There’s a defect that wasn’t mentioned in the listing

  • The condition or details provided were inaccurate or misleading

In these cases, Rags Only will cover the return shipping costs.

How to Return

  1. Email us at hello@ragsonly.au with your order number and a short description of the issue.

  2. We’ll send you instructions for sending the item back.

  3. Once the item arrives and is inspected, we’ll process your refund to your original payment method.

Refunds

Refunds are typically processed within 5–7 business days after we receive your return.
You’ll receive an email confirmation once it’s been completed.

Conditions

  • Items must be returned in the same condition as received.

  • Please include all original tags, packaging, or accessories (if applicable).

  • Returns outside the 14-day window may not be accepted.

We’re a small, sustainable store built on second chances, both for clothes and customers — so we always do our best to keep things fair, transparent, and easy.